To our Perpetual Guardian community,
As the current COVID-19 pandemic unfolds, we want to update you on steps we have taken to keep both our teams and the wider community safe, while still ensuring that we can continue to provide support and ongoing services to you.
Interactions with our clients and the continued delivery of our services
Face to face visits are being rescheduled as phone or video conferences. All of our staff have remote working capability and so we remain ready and able to assist you over this time. We are working to ensure that there is minimal disruption to the delivery of our ongoing services to you. Please reach out to your branch manager or on 0800 737 738 if you have any questions regarding your interactions with us.
Perpetual Guardian’s business continuity processes
The Perpetual Guardian team has a well-established business continuity plan which we are confident will help us navigate through the coming months. Our Crisis Management Team is leading the business to ensure that we respond and adapt to changes in the environment as they unfold. We are able to operate in a fully remote capacity should the need arise and where appropriate our core functions will work in split teams and locations to enable us to follow best practice health and safety recommendations whilst retaining business continuity.
In these unprecedented times we want to assure you that we are here for you and have already taken the necessary steps needed to ensure this will continue as long as it may be necessary. Our latest edition of PG Press can also be found here. As well as providing some further analysis on the impact of COVID-19 to market conditions, we also celebrate the tremendous impact we can have working together and supporting our communities, which in trying times like these is important to remember.
Thank you for your continued support,
CEO Perpetual Guardian
Our offices may be closed, but we’re still here for you.
Like all New Zealanders, we take seriously the role we play in reducing the impact that COVID-19 will have on our country. So we have closed all of our branches but continue to provide our services to you, we’ll just be doing this remotely. We have everything in place to continue to support you, so please feel free to reach out to us.
All Perpetual Guardian staff are working from home and are reachable by phone, email, or video call to help with your Estate Planning, Philanthropy, Investments, and Family Office needs.
If you had an appointment already scheduled and have not heard from us about it yet, please get in touch with your local branch representative. Alternatively, you can call us on 0800 737 738, or email at email@example.com.
We thank you for your continued support, and want to remind all New Zealanders that we’re still here for you.